Operations Specialist

MAJOR RESPONSIBILITIES:      The Deposit Operations Specialist is responsible for providing exceptional customer service and operational support across a variety of deposit-related functions. Key duties include responding to customer inquiries via phone and email, assisting with deposit account transactions, resolving account issues, and performing account research. This role also processes returned items, foreign checks, and account verifications, while ensuring compliance with regulatory guidelines. Additional responsibilities include managing incoming and outgoing mail, organizing courier deliveries, ordering departmental supplies, and supporting clerical tasks such as daily reporting and document scanning. The Specialist is expected to maintain strict adherence to bank policies, including BSA/AML compliance, safeguard customer information, and contribute to training and departmental support as needed.

Duties

• Answers incoming calls and directs calls to appropriate personnel.

• Assists customers with deposit accounts.

• Investigates and resolves customer inquiries.

• Verification & Audits

• Returned mail and postage processing.

• Assists in organizing branch courier bags for daily courier run schedule.

• Supply ordering & vendor service calls.

• Clerical duties as assigned

• Complies with regulations, policies, and procedures.

• Acts responsibly at all times while ensuring the security and integrity of bank systems, information and data to protect customer confidentiality and privacy.

• Assist with training as needed

• Other duties as assigned by Supervisor.

  
  

Skills

• High School Diploma/G.E.D., or equivalent experience.

• Customer service experience required.

• Possess ability to communicate with staff and customers, and use a keyboard and its numeric functionality.

• Knowledge of Microsoft Office, Finastra Phoenix core software, basic accounting, and branch capture software/scanner operations preferred.

• Problem solving skills to assist customers with discrepancies occurring between statement and checkbooks. Resolves customer inquiries, process work while looking for discrepancies and resolves any that are found.

• Balance cash totals.

• Use independent judgment under moderate supervision.

Benefits and other compensation information:

Farmers and Merchants Bank has an extensive insurance benefits program for full-time employees working 30 ore more hours per week.

• Employees have the option of enrolling in medical, Flexible Spending Accounts - FSA (medical & dependent care), dental, vision, and voluntary accident coverage first of the month following hire date. The bank covers a generous portion of the medical premiums, as an added benefit to employees opting into this coverage. Medical, dental, vision, and FSA premiums are paid for through pre-tax payroll deductions as part of our Section 125 Cafeteria Plan, another added benefit to employees paying for these enrollments.

• All employees who enroll in medical insurance are also enrolled in a Health Reimbursement Plan (HRA) to help pay two-thirds of the medical deductible.

• Employees are eligible for bank sponsored short term and long term disability and basic life and AD&D insurance first of the month following 6 months of employment. Disability and basic life and AD&D are paid for 100% by the bank. At that time, employees can also opt for additional employee-paid, group voluntary life insurance for themselves, a spouse, and/or child(ren).

Employees are eligible to participate in an auto-enrolled (4%) into the bank's 401(k) retirement program first of the month following or coinciding with 6 months of service. Employees earn a bank safe harbor match of 100% of their deferral up to 4% of compensation.

Farmers and Merchants Bank full-time employees are eligible for holiday pay (11 holidays each year).

Farmers and Merchants Bank part-time and full-time employees are eligible to earn paid time off.

This role may qualify for a year-end bonus. The bonus program is dependent on bank profitability and must be approved annually by the Board of Directors.

Job Type: Full-time